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B2B technology rental answers
Computer & Technology Rental FAQ
Straight answers for B2B rentals: pricing, timelines, delivery, setup, imaging, support, billing, and nationwide logistics. This FAQ is built to reduce back-and-forth and help you plan a rental that actually works.
Fast answers before you quoteFind the practical details that affect rental pricing, equipment planning, configuration, delivery, support, billing, and return logistics.
- Pricing and quote expectations for B2B rentals
- Delivery, pickup, shipping, setup, imaging, and support
- Event, training, temporary office, and deployment planning questions
QuotesKnow what details affect pricing
Quantity, duration, device class, configuration, availability, logistics, and support requirements all affect the final rental quote.
ReadinessPlan setup before day one
Imaging, software, admin rights, labeling, accessories, and testing can determine whether a deployment starts cleanly.
LogisticsCoordinate delivery and returns early
Offices, venues, hotels, event sites, multi-location programs, and shipping windows all need practical receiving and return planning.
Popular help topics
Start here if you are comparing vendors or building a plan.
These pages answer the questions customers usually need before choosing equipment, requesting pricing, or planning logistics.
Pricing
Sample rates plus the factors that affect final rental pricing.
Rental Products
Laptops, computers, tablets, AV, wireless, office equipment, and more.
Services
Setup, support, staffing, configuration, and project delivery help.
Jump to a topic
Find the answer fast.
Use these section links to get directly to the rental question that matters most right now.
Getting Started
If you’re renting for an event, training, temporary project, or deployment, these are the questions that usually come up first.
Pricing & Quotes
We’ll help you set expectations without locking you into misleading one-size-fits-all pricing.
Equipment & Options
Choose the category, then we help right-size the class/spec for your workload.
Configuration, Imaging & Readiness
This is where rentals succeed or fail. Consistent builds and tested devices reduce day-one surprises.
Delivery, Pickup & Returns
We plan logistics around your timeline so equipment arrives when you need it and leaves when you’re done.
Event Support & Services
If you’re running a live event or high-stakes rollout, support options matter as much as the equipment.
Billing, Terms & Responsibility
Clear expectations reduce friction and protect your team during the rental window.
Frequently asked questions
Rental FAQ by topic
Expand each question for a practical answer and related links where helpful.
FAQ topic
Getting Started
If you’re renting for an event, training, temporary project, or deployment, these are the questions that usually come up first.
How do I get a quote?
Use our quote request form with your equipment needs, dates, delivery method, and any configuration requirements. We’ll confirm availability and send a tailored quote.
Do you rent to individuals or consumers?
We focus on business-to-business rentals for organizations with legitimate short-term needs: events, trainings, projects, temporary staffing, and deployments. Personal or consumer rentals are typically not supported.
What info should I include to get an accurate quote?
To get an accurate quote, include quantities, dates, delivery or pickup method, the destination type such as office, venue, or hotel, and any software or configuration needs. If you need technicians or setup support, note that too on Request a Quote.
How fast can you turn a rental around?
Turnaround depends on equipment type, quantity, and how much configuration you need. If you’re on a tight timeline, request a quote and note your deadline. Expedited options may be available when needed.
FAQ topic
Pricing & Quotes
We’ll help you set expectations without locking you into misleading one-size-fits-all pricing.
How much does it cost to rent laptops, computers, or AV?
Pricing depends on quantity, duration, device class, configuration, lead time, logistics, and availability. For sample rates and the factors that move pricing, see Rental Pricing.
Why don’t you publish exact pricing for every configuration?
B2B rentals are configured to your project: device class, accessories, imaging, service level, timeline, and availability all affect the final rate. Publishing one price for every scenario would be misleading. Start with Rental Pricing, then request a quote for exact numbers.
Do you offer bulk or volume discounts?
Yes. Larger quantities can reduce per-unit rates. Standardized builds across many devices can also improve efficiency. Send your quantity and dates via Request a Quote.
Is delivery included in the price?
Delivery and return logistics can be included or quoted separately depending on method, timing, and requirements. Your quote will spell out exactly what’s included.
Can you quote an entire project, not just equipment?
Yes. We can quote the whole project: equipment, configuration or imaging, accessories, logistics, and optional services like setup or support. Use Request a Quote and describe your workflow.
FAQ topic
Equipment & Options
Choose the category, then we help right-size the class/spec for your workload.
What kinds of equipment can I rent?
Core categories include laptops, computers, tablets, AV & displays, and wireless/connectivity. Start from Rental Products.
Can I mix device types in one rental?
Yes. Many projects include a mix, such as laptops for attendees, tablets for check-in, displays for signage, and connectivity for the space. Tell us the workflow on the quote request and we’ll build the right bundle.
Do you provide accessories like mice, docks, chargers, cases, and carts?
Yes. Accessories and peripherals can be included based on your workflow: power, protection, input devices, and deployment hardware. Note what users need on your quote request.
Can you recommend the right model/spec if I’m not sure?
Yes. If you tell us what users will do, including apps, workload, peripherals, and special constraints, we’ll recommend a fit-for-purpose device class and configuration. Start with Request a Quote.
FAQ topic
Configuration, Imaging & Readiness
This is where rentals succeed or fail. Consistent builds and tested devices reduce day-one surprises.
Can you image laptops or pre-install software before delivery?
Yes. We can preload software, apply standard settings, handle account requirements as appropriate, and test devices so they’re ready on arrival. Tell us what you need when you request a quote.
Do rental devices include administrative rights?
Yes. By default, devices can be provided with full administrative rights so users can install what they need. If you prefer restricted, password-required user accounts, we can configure that on request, including via imaging. Mention your preference on Request a Quote.
Can you create password-protected user accounts instead of admin access?
Yes. If you want a more controlled setup, we can configure password-required user accounts and permissions based on your needs. Include requirements in your quote request.
Are devices tested and cleaned before shipment or delivery?
Yes. Devices are tested and prepared before they leave our control so you can deploy confidently.
How do you handle data removal after a rental?
After a rental, devices are securely wiped using a 3-pass wipe process. If your project has special data-handling requirements, include them in Request a Quote.
Can you label devices for users or departments?
Yes. Asset labels and simple device identification are often possible. Include labeling needs and deadlines on Request a Quote.
FAQ topic
Delivery, Pickup & Returns
We plan logistics around your timeline so equipment arrives when you need it and leaves when you’re done.
Can you deliver to offices, hotels, venues, or event sites?
Yes. Delivery can be arranged to business locations and event sites. For shipping, we recommend planning delivery to a reliable receiving point whenever possible. Share timing and any receiving constraints on the quote request.
Do you support shipping to hotels or convention centers?
Yes, but a large venue receiving dock can add risk. Packages can be delayed, misrouted, or staged in the wrong place. When possible, we recommend shipping to a reliable business receiving address or a staffed pickup location. We can also ship to a staffed carrier store for customer pickup, such as a UPS Store or FedEx Office, when that’s the best option.
Do you offer weekend deliveries or pickups?
Yes. Weekend delivery and pickup may be available. Additional fees may apply depending on timing and logistics. If you need weekend handling, mention it on Request a Quote.
What happens when the rental ends?
We coordinate return logistics based on your plan and timeline. For some projects, that includes pickup scheduling and closeout steps.
Can I extend my rental?
Often yes. Availability is the key factor. Contact your project manager as early as possible to request an extension.
Do you support multi-location deployments?
Yes. Multi-site deployments are possible. The key is providing all addresses, schedules, and requirements up front so we can plan the logistics and configuration correctly.
FAQ topic
Event Support & Services
If you’re running a live event or high-stakes rollout, support options matter as much as the equipment.
Do you offer on-site setup, staffing, or technician support?
Yes. Depending on your project, we can provide setup, teardown, staffing, and technician support. See Services or note it on your quote request.
Do you provide remote support during an event or deployment?
Remote support options may be available depending on your needs and service level. Include support expectations in Request a Quote.
Can you help plan the equipment mix for an event workflow?
Yes. Tell us the workflow, such as check-in, training labs, digital signage, or streaming, and we’ll recommend a practical bundle. Start with Request a Quote.
FAQ topic
Billing, Terms & Responsibility
Clear expectations reduce friction and protect your team during the rental window.
What is my responsibility for rented equipment?
During the rental window, you’re responsible for the equipment while it’s in your care. Protection options may be available. Ask when you request a quote.
Do you rent for short-term and longer-term needs?
Yes. Many projects are short-term, such as events, trainings, and temporary projects. Longer rentals may be available depending on requirements and availability.
Can you work with purchase orders (POs) or corporate billing?
In many cases, yes. If your organization requires PO-based purchasing or specific billing workflows, include that in Request a Quote.
What is your cancellation policy?
Cancellation fees depend on timing:
- 100% fee for orders refused at delivery or canceled same-day.
- 50% fee for cancellations within 24–48 hours of the scheduled delivery date.
- 25% fee may apply after reservations are placed.
For shipped orders, the ship date is treated as the delivery date. Also note: there are no refunds for early returns within the first rental period.
What if my requirements change after I place an order?
Changes may be possible depending on availability and timing. The earlier you request changes, the easier it is to accommodate them.
Explore rentals
Popular rental categories
If you already know what you need, these are the fastest paths into the right product families.
Laptops
Standard business laptops to high-performance builds.
Computers
Desktops and workstation-class options for projects.
Tablets
Ideal for check-in, kiosks, and mobile workflows.
AV & Displays
Monitors, TVs, projection, and event display needs.
Wireless & Connectivity
Networking gear to support events and deployments.
All Rental Products
See the complete category hub.
Still have a question?
Tell us what you are trying to accomplish and we will recommend the right equipment mix and delivery plan.
Include the dates, location, equipment type, quantity, setup needs, software requirements, and any delivery or pickup constraints. A rental specialist can help confirm the right path forward.
- Pricing and quote help for short-term technology rentals
- Equipment recommendations for events, trainings, and projects
- Delivery, pickup, imaging, setup, and support planning
- Nationwide logistics for business rental requests